I am an Erasmus+ Mobility Participant

Login/Password Issues

  1. I haven’t received my login/password. What should I do?

      If you have been selected to participate in an Erasmus+ mobility activity, you should have received an invitation email from your sending institution/organisation containing your login and password to access the Erasmus+ OLS language assessment. Only your sending institution/organisation can send you this login information to access the language assessment.

      If you didn’t receive this invitation email, please check your spam folder/junk mail tab of your inbox, or contact your sending institution/organisation (Erasmus+ Coordinator).


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  2. I forgot my login/password, what should I do?

      The quickest way to reset your password is to use the “Forgot Password” option on our site. An email will then be sent to you, allowing you to reset your password. Please check that this email has not been sent to the spam box/junk folder of your mailbox.

      Your login is your full email address, to which your sending institution/organisation sent your initial invitation to take the Erasmus+ OLS language assessment.


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  3. Why can’t I connect, even though my login and password are correct?

      Several reasons could explain an error message encountered when trying to log in. The two main reasons are:

      - The deadline for you to take the language assessment has already passed.
      - Your sending institution/organisation (Erasmus+ Coordinator) has cancelled your invitation.

      In both cases, we suggest you contact your sending institution/organisation ’s Erasmus+ Coordinator to request a new invitation email.

      If the error message indicates that your login or password is incorrect, please use the “Forgot Password” option to reset your password.


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  4. Do I need to activate my Erasmus+ OLS account?

      Before being able to access the Erasmus+ OLS language assessments and courses, you first need to activate your Erasmus+ OLS user account. To do so, please follow the link provided in the invitation email containing your login credentials.

      Once you have activated your Erasmus+ OLS account, go to the following URL to access the Erasmus+ OLS home page: http://erasmusplusols.eu. To access the login page, click on the "Login" button (at the top right corner of the page) and enter the login credentials that you have received by email.


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  5. What can I do if the site automatically logs me out?

      The Erasmus+ OLS website automatically disconnects users after 30 minutes of inactivity. If disconnections are more frequent, please contact the Erasmus+ OLS technical support team by clicking on the "No, I need support" button.


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  6. For how long does my OLS account remain active?

      Your OLS account remains active for 13 months after your last connection to the OLS platform.


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  7. What can I do if my access to the Erasmus+ OLS expires?

      Licences for using the Erasmus+ OLS expire when you have not activated them within the time frame set by your sending institution or organisation. This means that, after a certain date, you will no longer be able to access the Erasmus+ OLS in order to take your language assessment or language course. This date is set by your sending institution or organisation and is indicated in the invitation email that you have received.

      Language courses are accessible for the duration of your mobility, but you need to activate your licence within one month of receipt of the invitation. Therefore, for example, if you go on an Erasmus+ mobility period with a duration of six months, you need to access the language course within one month of receiving the invitation. You will then have access to the Erasmus+ OLS language course for the same duration of the mobility period (e.g. six months), starting from the activation of your licence, thus for six months from your first access to the language course.


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Language Assessment Issues

  1. How can I take the first language assessment?

      If you have been selected to participate in an Erasmus+ mobility activity, you should have received an invitation email from your sending institution/organisation containing your login and password to access the Erasmus+ OLS language assessment. Only your sending institution/organisation can send you this login information to access the language assessment.

      If you didn’t receive this invitation email, please check your spam folder/junk mail tab of your inbox, or contact your sending institution/organisation (Erasmus+ Coordinator).


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  2. How and when can I take the final language assessment?

      Invitation emails to take the final language assessment are automatically sent out by the Erasmus+ OLS system on the 15th or 16th of the end month of your mobility period, as indicated in your profile. Please first connect to your account (using your login and password) and check that your mobility period start and end dates are correctly entered in your profile. You should correct them if necessary.


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  3. Is there a difference between the first and the final Erasmus+ OLS language assessment?

      There is no difference between the first (prior to the mobility period) and the final (upon return from one’s mobility) Erasmus+ OLS language assessment. However, the assessment is adaptive and therefore the questions might be different. Because both assessments are based on the same principles, it is possible to measure the improvement of your language skills during your mobility period.


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  4. I missed the language assessment deadline, what should I do?

      If you missed the first language assessment deadline (before your mobility period), please inform your sending institution/organisation of the issue. Only your Erasmus+ Coordinator can help you further.

      If you missed the final language assessment deadline (when returning from your mobility period):

      1. Login on the Erasmus+ OLS website.
      2. Check the top of the page to see if the “Start my final language assessment” button is available. If it is, you can still take the language assessment.

      If not, set the end of mobility date in your OLS profile to the current month. If it is already set to the current month, just save your profile, then you have an immediate access to your final language assessment.


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  5. How can I change the language of my assessment?

      Access to the language assessment is provided by your sending institution/organisation in your main language of instruction, work or volunteering (learning language).

      If there is an error in the learning language assigned to you, or if you would like to change it, we suggest that you contact your sending institution/organisation and, more precisely, your Erasmus+ OLS Coordinator.

      Only your sending institution/organisation has the possibility of changing this language, and in order to do this, you have to receive new access credentials so that you can take the language assessment in the language approved by your Erasmus+ OLS Coordinator.


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  6. Can I save my progress before exiting the language assessment?

      You are able to exit the language assessment and resume it at a later date, provided that you have completed the current section you are working on. Your answers can be saved for 10 days. Once the language assessment has been completed, you cannot restart it.


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  7. Is it possible to change the order of the sections in the Erasmus+ OLS language assessment?

      The language assessment is composed of five sections in the following order: grammar, vocabulary, key communicative phrases, listening comprehension and reading comprehension. The language assessment must be carried out in this sequence and it is not possible to change the order of the sections.


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  8. I received an error message when taking the Erasmus+ OLS language assessment. What should I do?

      If you received an error when taking the Erasmus+ OLS language assessment, please follow these tips:

      1) Check that the latest version of Adobe Flash Player is installed on your computer.
      2) Empty your browser’s memory cache and delete cookies by simultaneously clicking the CTRL + SHIFT + DEL keys.
      3) Reconnect to the Erasmus+ OLS website.
      4) Do not open any tabs or windows to other websites whilst taking your assessment.

      If the problem persists, please resume the assessment using a different Internet browser, or even on another computer connected to another network, as the network could be blocking the Erasmus+ OLS website.


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  9. How can I change the interface language of the Erasmus+ OLS language assessment?

      The interface language of the Erasmus+ OLS website and language assessment is English by default. The interface language of the language assessment can be changed on the OLS website by using the drop-down menu at the top of the screen, before taking the language assessment. All 24 languages of the European Union are available as interface languages for the Erasmus+ OLS language assessment.


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  10. What happens to my Erasmus+ OLS language assessments results?

      For Higher Education students, results will not be communicated to the receiving institution or organisation. For EVS volunteers and VET learners, results will not be automatically communicated to other organisation(s) in the project. Only you and the institution in charge of your selection or coordinating your EVS project will receive the results of your language assessments.

      The results of the Erasmus+ OLS language assessments do not prevent anyone from taking part in the Erasmus+ mobility programme. Results may be used by the sending institution or coordinating organisation to identify the participants most in need of linguistic support.

      For Higher Education students, and in cases where the language level recommended by the receiving organisation is not achieved, a discussion will take place between the student and the Higher Education Institution to discuss any support needed by the student.

      If your language level does not change during your stay abroad, it will have no direct, negative consequences on your participation in the Erasmus+ programme – however, to make the most of your stay abroad, you should be dedicated to learning the language of your studies, work or volunteering activities.
      The European Commission might use aggregated data of language assessment results for statistical purposes, in order to assess the impact of the programme.


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  11. When is the Erasmus+ OLS language assessment compulsory?

      Higher Education Students

      The Erasmus+ OLS language assessment is compulsory and a prerequisite for all Higher Education students from Programme Countries partaking in an Erasmus+ mobility for studies or traineeships in another Programme Country and having one of the following languages as the main language of work or instruction (except native speakers). The first language assessment is to be taken before the mobility period and the final language assessment is to be taken at the end of the mobility period.

      If you are a Higher Education student or trainee who has already been selected for an Erasmus+ mobility period with one of the above as your main language of mobility, your Higher Education sending institution will provide you with access to the OLS to take a language assessment. If you wish to do so, you will also be able to follow an online language course. In this case, you will receive an email with a login and a password to access the OLS. For further information, please contact your Higher Education sending institution (your Erasmus+ Coordinator).

      European Voluntary Service (EVS) Volunteers

      The Erasmus+ OLS language assessment is compulsory for all EVS volunteers partaking in mobility periods of at least two months and having one of the following languages as the main language of work (except native speakers). In order for long-term EVS volunteers to have access to the OLS, the applicant must request linguistic support in the project application form.

      EVS volunteers taking part in projects receive a login and a password to access the platform from the project-coordinating organisation. We invite you to contact your coordinating organisation to ask about linguistic support.

      Vocational Education and Training (VET) Learners

      Since June 2015, the Erasmus+ OLS language assessment is compulsory for all VET learners partaking in mobility periods of at least one month and having one of the following languages as the main language of work (except native speakers).


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  12. When is the Erasmus+ OLS language assessment not compulsory?

      Native speakers are exempt from taking the OLS language assessment (for a definition of ‘native speaker’, please contact your sending institution or coordinating organisation (Erasmus+ Coordinator)).

      If the main language of mobility is not one of the following languages, the assessment will not be carried out via the Erasmus+ OLS language assessment. Please contact your sending institution or coordinating organisation for information about linguistic support in other languages.

      For further information on the Erasmus+ OLS or other opportunities of linguistic support, we invite you to contact your Erasmus+ Higher Education sending institution or your EVS/VET coordinating organisation (Erasmus+ Coordinator).


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  13. Can native speakers in the mobility language take the Erasmus+ OLS language assessment in another language?

      It is compulsory for participants to take the Erasmus+ OLS language assessment in the main language of instruction, work or volunteering foreseen for their mobility (as long as it is covered by the OLS). However, if the participant is a native speaker or has attained a result between CEFR levels B2 and C2 in the first OLS language assessment, the sending institution/organisation may provide the participant with the possibility to follow an OLS language course in the local language instead.


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  14. What are the consequences if a mobility participant does not complete the Erasmus+ OLS assessments?

      The Erasmus+ OLS language assessment is compulsory for all participants partaking in an Erasmus+ mobility for studiestraineeships or volunteering in another Programme Country and having one of the following languages as the main language of instruction, work or volunteering (except native speakers). The first language assessment is to be taken before the mobility period and the final language assessment is to be taken at the end of the mobility period. For Higher Education students, it is also a prerequisite to the mobility. The sending institution/organisation can decide whether to make the payment of the final instalment of the financial support subject to the completion of the final Erasmus+ OLS language assessment, at the end of the mobility. This should be specified in article 6.3 of the grant agreement.


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  15. Which skills are evaluated in the Erasmus+ OLS language assessment?

      The online language assessment assesses your language skills in line with the Common European Framework of Reference for Languages (CEFR).

      The Erasmus+ OLS language assessment evaluates five skills:

        • Grammatical competence: the knowledge of and ability to use the grammatical resources of the language.
        • Lexical competence: both the knowledge of and ability to use grammar and lexical items (words, stock phrases and idiomatic expressions).
        • Semantic competence: the ability to determine the meaning of a series of words
        • Listening comprehension: the ability to receive and process a spoken message produced by one or more speakers.
        • Reading comprehension: the ability to understand and handle written texts.

      The assessment consists of 70 questions and takes approximately 40 to 50 minutes. Results are saved and the assessment can be taken in several separate stages. The assessment is adaptive and uses a smart and progressive methodology: the difficulty of the questions is based on the answers to previous questions, so that your linguistic ability can be measured with a progressively increasing degree of precision. Thus, the higher your level is, the more precise your evaluation is as the questions refer to more specialised themes.


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  16. Is there a general presentation available for the Erasmus+ OLS language assessment?

      There is indeed a general presentation for the Erasmus+ OLS language assessment, available here on the website.


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  17. Is there a user guide available for the Erasmus+ OLS language assessment?

      There is indeed a user guide for the Erasmus+ OLS language assessment, available here on the website.


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Language Course Issues

  1. How can I access the language course?

       

      If you are a Higher Education mobility participant , who will take the first Erasmus+ OLS language assessment in German, English, Spanish, French, Italian, Dutch or Portuguese, you will be automatically invited by email to follow the Erasmus+ OLS language course in the same language as the assessment if you attain a result between CEFR levels A1 and B1. For Czech, Danish, Greek, Polish and Swedish, you will automatically receive a course licence if you have obtained a result below CEFR level A2 in your first language assessment.

      For all other results than as explained above, you will either be able to follow an OLS language course in the main language of instruction or work, or in the local language of your Erasmus+ mobility destination, provided that this language isavailable on the OLS platform. You will receive a notification by email from your sending institution/organisation, inviting you to access an OLS language course.

      If you are a Vocational Education and Training (VET) learner or a European Voluntary Service (EVS) volunteer, the Erasmus+ sending/receiving institutions and coordinating organisations will decide which participants to invite to follow an Erasmus+ OLS language course, based on individual linguistic ability and needs. Sending institutions/coordinating organisations are automatically notified of completed language assessments and, following this notification, decide whether and to whom to grant access to OLS language courses, taking into account the results of the first language assessment.

      If you have not received an email inviting you to the Erasmus+ OLS language course, please check your spam folder/junk mail tab of your inbox, or contact your sending institution/organisation (Erasmus+ Coordinator).


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  2. I missed the deadline to connect to my Erasmus+ online language course for the first time, what can I do?

      Licences for using the Erasmus+ OLS expire when you have not activated them within the time frame set by your sending institution or organisation. This means that, after a certain date, you are no longer able to access the Erasmus+ OLS in order to take your language assessment or language course. This date is set by your sending institution or organisation and is indicated in the invitation email that you have received.

      Language courses are accessible for the duration of your mobility, but you need to activate your licence within one month of receipt of the invitation. Therefore, for example, if you partake in an Erasmus+ mobility period with a duration of six months, you need to access the language course within one month of receiving the invitation.

      You will then have access to the Erasmus+ OLS language course for the same duration of the mobility period (i.e. six months), starting from the activation of your licence, thus for six months from your first access to the language course.


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  3. Is the language course compulsory?

      Online language courses have been created in order to support the improvement in your language skills during the preparation for your Erasmus+ mobility and throughout the duration of your Erasmus+ mobility. Language courses are not compulsory but they are an opportunity for you and it is up to you to make the most of this opportunity.

      You may follow as many of the Erasmus+ OLS language course modules and complete as many exercises as you wish, according to your individual learning needs. At the end of your mobility period, you will also receive a record of participation for having attended the OLS language course.

      For Higher Education students: your Higher Education sending institution/organisation might also award ECTS credits for your active participation in the OLS language course. We invite you to contact your sending institution/organisation for further information.

      ​If you have received an invitation for an OLS language course but you do not wish to or you are unable to follow an online language course, please inform your sending institution/organisation before logging in for the first time. Sending institutions and organisations can only invite a limited number of mobility participants to follow the Erasmus+ OLS language course, therefore, being granted access to the Erasmus+ OLS language course is a unique opportunity to improve your skills in the working language of your mobility programme.


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  4. How many hours do I have to work in order to make progress?

      All Erasmus+ OLS language course users have unlimited access for the duration of their Erasmus+ mobility period. Therefore, you can connect for as many hours as you wish. It is also possible to view your connection history by clicking on the “gear” icon at the top right of the language course dashboard. Select History to view your login history, Statistics to view your learning performance, and Scores to see your results in the different exercises. You may also download a Record of Participation, which states how many hours you have attended the Erasmus+ OLS language course.

      The Erasmus+ Online Linguistic Support recommends studying for at least two hours per week on the online language course.

      The more time and effort you invest, the more progress you will make. It is also advisable to have daily contact with the language. Reading newspaper articles, listening to the radio and watching TV in the target language allow you to make even more progress.

      At the end of your mobility period, you will also receive a record of participation for having attended the OLS language course.

      For Higher Education students: your sending institution/organisation might also award ECTS credits for your active participation in the OLS language course. We invite you to contact your sending institution/organisation for further information.


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  5. Until when can I access the language course?

      The validity period of your access to the Erasmus+ OLS language course corresponds to the duration of your Erasmus+ mobility (based on the start and end dates of your mobility period, as specified in your mobility profile). The validity period begins upon your first connection to the language course. Expiration may therefore not correspond to the actual date of return from your Erasmus+ mobility programme.

      However, if you have made a mistake in your profile or if you have extended your mobility, you are able to modify the mobility end date in your user profile. This change would extend, to a maximum of 13 months, the validity period of your access to the language course.


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  6. Can the language of my Erasmus+ OLS language course be different to that of my language assessment?

      If you are a Higher Education mobility participant who will take the first Erasmus+ OLS language assessment in German, English, Spanish, French, Italian, Dutch or Portuguese, you will be automatically invited by email to follow the Erasmus+ OLS language course in the same language as the assessment if you attain a result between CEFR levels A1 and B1. For Czech, Danish, Greek, Polish and Swedish, you will automatically receive a course licence if you have obtained a result below CEFR level A2 in your first language assessment.

      For all other results than as explained above, you will either be able to follow an OLS language course in the main language of instruction or work, or in the local language of your Erasmus+ mobility destination, provided that this language is available on the OLS platform. You will receive a notification by email from your sending institution/organisation, inviting you to access an OLS language course.

      If you are a Vocational Education and Training (VET) learner or a European Voluntary Service (EVS) volunteer, the Erasmus+ sending/receiving institutions and coordinating organisations will decide which participants to invite to follow an Erasmus+ OLS language course, based on individual linguistic ability and needs. Sending institutions/coordinating organisations are automatically notified of completed language assessments and, following this notification, decide whether and to whom to grant access to OLS language courses, taking into account the results of the first language assessment. For these participants however, the language of the course be the same as the language of the assessment.

      For more information, please contact your sending institution/organisation (Erasmus+ Coordinator).


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  7. What is the OLS “Live Coaching”?

      Live coaching (tutoring sessions and MOOCs) is available for three levels (A, B, C): levels A1 and A2, B1 and B2, and C1 and C2 are therefore respectively merged. Live coaching can be accessed via the "Live Coaching" tab of the Erasmus+ OLS language courses in the following languages.

      Tutoring sessions are either thematic, i.e. focused on a specific theme, or 'free'. 'Free sessions' allow participants to choose topics and aspects of the language on which they wish to work. Thanks to the small class size (1 to 6 participants), the tutoring sessions ensure that they focus on the learners' specific needs. With a little luck, it might even be possible to have one-to-one tutoring.

      MOOCs are ½ hour classes aimed at specific subjects. Tutors will provide you with further information about that subject during the ½ hour video. If you have any questions, you can use the chat during the session to ask your tutor or share your views with the other participants attending the session.


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  8. Who are the tutors for the “Live Coaching”?

      A pool of 80 tutors across the six current languages is available to assist and support you through your learning. Tutors are native speakers with a degree in languages and have a minimum of three years’ professional experience teaching their mother tongue as a foreign language.

      For each of the following languages, a linguistic coordinator supervises the team of tutors. The linguistic coordinator is a native speaker and a specialist of language training, with a degree in languages and a minimum of five years’ professional experience teaching his/her mother tongue as a foreign language. Linguistic coordinators recruit the tutors, train them on technical and methodological aspects and guarantee the quality of the tutors’ performance. They also create course content for the Erasmus+ OLS online language courses.


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  9. How can I attend a live coaching session?

      The live coaching sessions consist of two different types of activity:

      - Tutoring sessions: 30-minute long interactive online classes in groups of 1 to 6 participants, taught by a native-speaking tutor. These sessions can either be on a specific theme or be ‘free’, i.e. the topic is up to you!

      - MOOCs (Massive Open Online Courses): 30-minute long video lectures on a variety of topics that you can follow, with the possibility of asking questions in real-time to a native-speaking tutor.

      If you wish to participate in a tutoring session or a MOOC, you should click on the “Live Coaching” button on your Erasmus+ OLS language course dashboard, where you can see information about your “scheduled session(s)” and “upcoming session(s)”. If you wish to book a session, please choose one from the list and click on “Register”.  You can register for more than one session at once. You still have the possibility to cancel your session by clicking on “No”, up to 24 hours before the scheduled session commences. Please note, a credit system exists for the tutoring sessions. You are assigned a number of tokens based on the duration of your Erasmus+ mobility period, with one tutoring session credited for every two weeks of mobility. Each token is valid for 30 minutes of participation in a tutoring session. For example, a student participating in a 12 week Erasmus+ mobility period receives six tokens, which allow him/her to attend six tutoring sessions.

      You can easily access all published MOOCs (Massive Open Online Courses) without booking. Just click on the “MOOC LIBRARY” button at the bottom of the “Live Coaching” page. On the MOOC Library page, you can find a variety of available videos classified by CEFR level from A to C. These videos are available at any time. As these sessions are not live however, the chat is not active.

      Warning: Setting your time zone correctly in your profile is important for the live coaching features of the Erasmus+ OLS language course to function correctly. Setting the correct time zone will permit the system to give you the correct time of the live coaching sessions. The selected time zone should correspond to the country in which you are based whilst taking your Erasmus+ OLS language course.


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  10. How can I get help from a teacher or interact with other learners?

      The Erasmus+ OLS language courses offer several types of interaction with both tutors and other learners through live coaching:

      o MOOCS are video sessions based on the model of Massive Open Online Courses (MOOCs) and are offered weekly and announced on the homepage of the Erasmus+ OLS platform. These courses are open to an    unlimited number of learners. Video recordings of previous MOOC sessions are also available on the OLS platform.

      o Tutoring sessions are small sessions in groups of 1 to 6 participants, which allow direct interaction with a native-speaking tutor. Both themed and “free” sessions are available.

      o The Forum allows learners to support each other, facilitates collaborative learning and is moderated by tutors who can provide learning tips and answer questions raised by participants.


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  11. Can tutors provide answers to my questions?

      Tutors can provide answers to your specific questions, both during the tutoring sessions and via the forum section. Questions asked in the forum will be answered within 24 working hours.


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  12. What can I do if the video animations do not load?

      Some modules present video animations to give you an initial introduction to the module. If you encounter problems with these video animations, please check whether your connection speed is fast enough.


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  13. What can I do if I have problems with the sound?

      Some modules include video animations and listening comprehension exercises. For these and other types of multimedia exercises, it is important that sound (loudspeakers or headphones) is enabled and works properly, so that you can benefit from these activities. If you encounter problems with the sound, please first make sure that the volume is turned up and check that the “mute” button is off (with Internet Explorer: Start Menu> Settings> Control Panel> Sounds and Audio Devices). If you use a headset, check that it is correctly plugged into the device. Finally, connect to another website (e.g. www.youtube.com) to see whether this is a general problem with your computer.


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  14. What is the voice recognition feature?

      The voice recognition feature is an advanced tool that allows you to practise your pronunciation. You can record your pronunciation and compare it with the pronunciation of native speakers. Please note that you need a microphone in order to record your voice.


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  15. What can I do if words are not translated into my language in the vocabulary lists and flashcards?

      In the vocabulary lists and flashcards, terms are translated into your interface language in order to help you understand them better, and ultimately learn them. It might happen that words are not translated into your language in the vocabulary list in cases where your learning language corresponds to your interface language. For example, if you are learning English and you have also selected English as your interface language, words in the vocabulary list are not translated into any other language. You can change your interface language in the top bar of your screen (the drop-down menu) in order to show translations of vocabulary.


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  16. What are the Erasmus+ OLS language courses like?

      The Erasmus+ OLS language courses are comparable to other online language courses currently available on the market. Language courses can be accessed from the same interactive website, and are available anywhere and at any time.

      Erasmus+ OLS language courses are based on three key learning principles:

      • Immersion: language skills are developed and strengthened via intensive exposure to multimedia animation; simulations of real-life everyday situations and by featuring native speakers exclusively.
      • Practice: a language is learned by listening, reading, writing and speaking. You will practise all of these aspects in concrete situations from every day and working life.
      • Spiral learning: each subject is introduced progressively, is regularly revised and serves as a reference during the language course.

      Lessons generally begin with realistic videos and animations that relate to daily and professional contexts, in order to allow you to learn words and phrases most needed.

      You can then memorise vocabulary through interactive flash cards, improve pronunciation by listening to your recordings, practise your vocabulary and develop spelling through dictation, as well as improve your understanding with the listening exercises. Thanks to the grammar section, you can also strengthen your grammatical skills and knowledge of the rules.


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  17. When and where do the Erasmus+ OLS language courses take place?

      The Erasmus+ OLS online language course is available for the duration of your Erasmus+ mobility stay, seven days a week, 24 hours a day. You may choose the time that best suits you to follow the Erasmus+ OLS language course. You can access the online language course on any computer or electronic device, provided that it has an Internet connection.


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  18. What course levels and modules does the Erasmus+ OLS offer?

      For complete beginners, the Erasmus+ OLS offers an A1- Initiation level course, in order to learn the first words of a new language.

      For learners who have basic knowledge of the language, A1 level classes are available in most sections: grammar, vocabulary and pronunciation.

      Courses focusing on business language and points of view (learning to speak like a native speaker) are more suited to people who already have a fair command of the language, but there is nothing to stop beginners from following them, as everyone always has access to the full content of the platform.

      Argumentation is a video course that teaches you to express your ideas and develop a convincing argument in a foreign language. All learning situations focus on real life situations. This course allows you to hear and learn expressions commonly used by native speakers (different accents have been intentionally selected), in order to talk about concrete subjects such as flexible working hours, working from home, the importance of politics, the issue of working status, etc. Thanks to the rapidity of the native speakers’ speech and the use of ambient sounds etc., you will feel genuinely immersed in the language.

      In addition to the general course modules (vocabulary, grammar, pronunciation, and argumentation), the Erasmus+ OLS language courses also offer professional course modules: MeetingsJob Courses and Correspondence. These courses focus on language used in a working environment. The emphasis is on assimilation and the use of key expressions required for effective communication in a number of professional contexts. The English language course also offers a Banking section, which teaches you how to handle common situations that you might encounter while opening a bank account, requesting a credit card or receiving financial advice.


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  19. Can I print the Erasmus+ OLS language course material?

      It is possible to download and print the grammatical rules and the vocabulary lists of each lesson.


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Profile Issues

  1. The language of my OLS language assessment is not correct, can I change it?

      Access to the language assessment is provided by your sending institution/organisation in your main language of instruction, work or volunteering (learning language).

      If there is an error in the learning language assigned to you, or if you would like to change it, we suggest that you contact your sending institution/organisation (Erasmus+ OLS Coordinator).

      Only your sending institution/organisation has the possibility of changing this language, and in order to do this, you have to receive new access codes so that you can take the language assessment in the language approved by your Erasmus+ OLS Coordinator.


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  2. Do I have to indicate my time zone in ‘My profile’?

      Indicating your time zone is important for the live coaching section of the Erasmus+ OLS language course. The selected time zone should correspond to the country in which you are based while taking your language course.


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  3. How can I change my mobility dates?

      You need to log in to your account and edit your profile in order to change your mobility period dates.

      Please note that the date of your final language assessment and the access period to the OLS language course are calculated based on the mobility period end date entered in your profile.


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Email Issues

  1. I didn’t receive my invitation email to take the first language assessment. What should I do?

      If you have been selected to participate in an Erasmus+ mobility activity, you should have received an invitation email from your sending institution/organisation containing your login and password to access the Erasmus+ OLS language assessment. Only your sending institution/organisation can send you this login information to access the language assessment.

      If you didn’t receive this invitation email, please check your spam folder/junk mail tab of your inbox, or contact your sending institution/organisation (Erasmus+ Coordinator).


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  2. Why do I still receive email reminders after taking the first Erasmus+ OLS language assessment?

      If you have completed the first Erasmus+ OLS language assessment and your results were displayed, please don’t worry, they have been saved in the system.

      You may still receive Erasmus+ OLS email reminders in the following cases:

      • You received the email reminder for the first Erasmus+ OLS language assessment shortly after having completed it. Please disregard this reminder.
      • The email reminder is about the final Erasmus+ OLS language assessment if you are in the last month of the mobility period recorded in your profile. If this date is incorrect, please change it in your profile as soon as possible.
      • The email reminder is about the Erasmus+ OLS language course that you have been invited to.

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  3. I didn’t receive my invitation email to the final language assessment. What should I do?

      Invitation emails to take the final language assessment are automatically sent out by the Erasmus+ OLS system on the 15th or 16th of the end month of your mobility period, as indicated in your profile.

      Please first connect to your account (using your login and password) and check that your mobility period start and end dates are correctly entered in your profile. You should correct them if necessary.

      If your dates are correct but you didn’t receive this invitation email, please check your spam folder/junk mail tab of your inbox.


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  4. I didn’t receive my invitation email to the language course. What should I do?

      If you are a Higher Education mobility participant , who will take the first Erasmus+ OLS language assessment in German, English, Spanish, French, Italian, Dutch or Portuguese, you will be automatically invited by email to follow the Erasmus+ OLS language course in the same language as the assessment if you attain a result between CEFR levels A1 and B1. For Czech, Danish, Greek, Polish and Swedish, you will automatically receive a course licence if you have obtained a result below CEFR level A2 in your first language assessment.

      For all other results than as explained above, you will either be able to follow an OLS language course in the main language of instruction or work, or in the local language of your Erasmus+ mobility destination, provided that this language is available on the OLS platform. You will receive a notification by email from your sending institution/organisation, inviting you to access an OLS language course.

      If you are a Vocational Education and Training (VET) learner or a European Voluntary Service (EVS) volunteer, the Erasmus+ sending/receiving institutions and coordinating organisations will decide which participants to invite to follow an Erasmus+ OLS language course, based on individual linguistic ability and needs. Sending institutions/coordinating organisations are automatically notified of completed language assessments and, following this notification, decide whether and to whom to grant access to OLS language courses, taking into account the results of the first language assessment.

      If you have not received an email inviting you to the Erasmus+ OLS language course, please check your spam folder/junk mail tab of your inbox, or contact your sending institution/organisation (Erasmus+ Coordinator).

       


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  5. I received two separate invitation emails to two different email addresses. What should I do?

      If you have been selected to participate in an Erasmus+ mobility period in which the Erasmus+ Online Linguistic Support is available, you should have received an invitation email containing your login and password to access your first Erasmus+ OLS language assessment. This is applicable to Higher Education students partaking in a mobility period for studies (3-12 months) or traineeships (2-12 months) between Programme Countries, young volunteers undertaking a European Voluntary Service (EVS) (2-12 months) and Vocational Education and Training (VET) learners participating in a mobility of at least one month).

      This email is automatically generated by the Erasmus+ OLS as soon as your sending institution/organisation has validated your email address in the system.

      If you have received another invitation email from the Erasmus+ OLS to another email address, this means that this address has also been validated in the system by your sending institution/organisation. This email could be related to another Erasmus+ mobility that you are participating in.

      We suggest that you contact your sending institution/organisation(s) (Erasmus+ Coordinator) for more information on the issue.


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General questions about the OLS

  1. What is the Erasmus+ Online Linguistic Support (OLS)?

      Erasmus+ is the new European Union programme for education, training, youth and sport for the period 2014‑2020. Erasmus+ offers opportunities to study, train, gain work experience or volunteer abroad and one of its strategic objectives is to strengthen linguistic skills and support language learning.

      The Online Linguistic Support (OLS) has been designed to assist Erasmus+ mobility participants in improving their knowledge of the language in which they will work, study or volunteer, before and during their stay abroad, in order to ensure a better quality of learning mobility.

      As a lack of language competence remains one of the main barriers to the participation in European education, training and youth mobility opportunities, the OLS makes linguistic support accessible in a flexible and easy way.

      The OLS offers online language assessments and language courses to participants in Erasmus+ mobility activities of at least two months (studies[1]/traineeships/EVS volunteering), having one of the following languages as the main language of work. Since June 2015, the service has been extended to Vocational Education and Training (VET) learners participating in a mobility of at least one month.

      The goal is to progressively expand the OLS system to all EU official languages by 2020. For those participants whose main mobility language is not yet available in the OLS, linguistic support will be provided either through the Organisational Support Grant (for Higher Education students) or through specific grants for linguistic support (for EVS volunteers and VET learners).

      The OLS is a unique, easily accessible online environment through which participants in the Erasmus+ programme who meet the above criteria can assess their knowledge of the mobility language and follow an interactive language course at their own pace, if they wish to do so. The OLS also features additional opportunities for collaborative and peer learning, such as live coaching on a variety of topics for small groups of learners (tutoring sessions) or for broader groups (MOOCs), in addition to a moderated forum for learners to exchange and support each other during their mobility experience.

      [1] Please note that Joint Master Degree students are not eligible.


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  2. Why are we using the Erasmus+ OLS?

      The Erasmus+ OLS has been designed to assist Erasmus+ participants in improving their knowledge of the language in which they will work, study or volunteer, before and during their stay abroad, to ensure a better quality of learning mobility.

      As a lack of language competence remains one of the main barriers to the participation in European education, training and youth mobility opportunities, the OLS makes linguistic support accessible in a flexible and easy way.


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  3. Who can benefit from the Erasmus+ OLS?

      The Erasmus+ OLS is currently available for:

      Higher Education students going on mobility for studies (3-12 months) or traineeships (2-12 months) between Programme Countries.

      Young volunteers undertaking a European Voluntary Service (EVS) (2-12 months).

      Vocational Education and Training (VET) learners participating in a mobility of at least one month.

      Higher Education students, EVS volunteers and VET learners that have one of the following languages as their main mobility language can benefit from the OLS. The goal is to progressively expand the OLS system to all EU official languages by 2020.

      For those participants whose main mobility language is not yet available in the OLS, linguistic support will be provided either through the Organisational Support Grant (for Higher education students) or through specific grants for linguistic support (for EVS volunteers and VET learners).


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  4. What is the added value of the Erasmus+ OLS language assessment?

      The Erasmus+ OLS language assessment provides Erasmus+ participants with an easy and simple way to assess their proficiency in the language that they will mostly use to study, work or volunteer during their mobility abroad. By taking the Erasmus+ OLS language assessment, they will be able to determine both their overall level in the language and their detailed performance in each linguistic competence (reading comprehension, listening comprehension, grammatical competence, semantic competence and lexical competence), with final scores in line with the Common European Framework of Reference for Languages (CEFR).

      The Erasmus+ OLS language assessment is also a quick way for participants to assess whether they might need additional linguistic support, in order to make the most of their exchange abroad.

      The Erasmus+ OLS language assessment is compulsory. Higher Education students must take the language assessment before their departure, as it is a prerequisite for the mobility period. However, in no case will the results of the assessment prevent them from taking part in the mobility activity. On the contrary, participants will have the chance to follow a language course, in order to improve their level and be best prepared for their mobility period.

      By taking the final Erasmus+ OLS language assessment upon return from their mobility, Erasmus+ mobility participants will have the possibility to evaluate how their language level has developed during their stay abroad. Additionally, the final language assessment helps participants to quantify their own progress. After having taken each of the Erasmus+ OLS assessments, participants will be able to save and print their language assessment results for further reference.

      Aggregated data of the Erasmus+ OLS language assessment and courses will be utilised by the European Commission for statistical purposes, in order to assess the impact of mobility activities and of the Erasmus+ programme on strengthening linguistic skills.


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  5. What are the advantages of the Erasmus+ OLS language courses?

      The advantages of the Erasmus+ OLS language courses can be summarised in a few words: à la carte exercises, when and where you want them. Thanks to unlimited access, it is possible to access the language courses both day and night, and to study as much as you wish, at your own pace. As no installation is required, the Erasmus+ OLS language courses can be followed from any computer or tablet, provided that the device is connected to the Internet. To make the best possible use of the course, please make sure that your loudspeakers are turned on, or your headphones plugged in.

      Each user is assigned a personalised training programme. However, you are entirely free to choose the modules you find useful and follow them at your own pace and in the order of your choice. Animations and videos based on real life allow you to practise your listening comprehension, reading comprehension, writing and speaking skills.

      Currently, the number of licences for Erasmus+ OLS language courses made available by the European Commission covers all Erasmus+ mobility participants using one of the OLS languages as their main mobility language. This means that every mobility participant who takes the OLS language assessment will have the opportunity to follow an OLS language course and improve their language skills, if they wish to do so.


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  6. How does the Erasmus+ OLS work?

      The Erasmus+ OLS provides participants in Erasmus+ long-term mobility activities (Key Action 1) with the opportunity to assess their knowledge of the main mobility language, before and after their stay abroad. If they so wish, participants also have the opportunity to follow an online language course to improve their language level, before and during their mobility.

      With the exception of native speakers, compulsory OLS language assessments must be undertaken both before and at the end of the mobility period in order to monitor the progress made in language competence. For Erasmus+ Higher Education students, except in duly justified cases, taking the OLS language assessment before departure is a prerequisite for the exchange. However, the results of the language assessment will not prevent them from taking part in the mobility activity.

      Based on their results, participants also have the opportunity to follow an online language course before and during their stay abroad in order to improve their language competence, if they so wish. Access to the course includes live coaching: tutoring sessions, MOOCs, a moderated forum, and more.


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  7. Is there any opportunity for mobility participants to learn a language beyond Erasmus+ OLS?

      For Erasmus+ mobility participants whose main mobility language is not yet available in the Erasmus+ OLS, linguistic support is provided either through the Organisational Support Grant (for Higher Education students) or through specific grants for linguistic support (for EVS volunteers and VET learners).

      For Higher Education, Erasmus+ OLS and on-site language courses funded by the Programme's Organisational Support exclude each other in case they cover the same scope. If they have a different scope, for example if the on-site language course aims at developing intercultural competences and learning about the receiving country's culture, it could be allowed. In any case, it is up to the sending institution/organisation to evaluate whether following an on-site course is of added value for the mobility, considering that the mobility participant will have already followed an Erasmus+ OLS language course.


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  8. How will my data be treated?

      • Your data will be stored and protected as presented below:

      data

      Your data (e.g. country of mobility, mobility period, etc.) may be used by National Agencies and the European Commission for monitoring and statistical purposes.

      This is in compliance with Regulation (EC) N° 45/2001 of the European Parliament and of the Council of 18 December 2000. Websites which require such information treat it according to the policy described in the Regulation mentioned above in specific privacy policy statements. The OLS privacy policy statement is available in the participant area. You have to read and agree to the privacy policy in order to proceed with your registration on the Erasmus+ OLS website.
      Additionally, all data with regards to participants of Erasmus+ mobilities - according to the contractual terms and conditions between the EACEA and the service provider - remains EU property which the service provider cannot use nor distribute.
      Finally, no cloud solution will be implemented and data is stored in private servers.


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  9. What are the hardware and software requirements to take the Erasmus+ OLS language assessment and course?

      You only need a computer (or tablet) with an Internet connection in order to connect to the Erasmus+ OLS website and to take the OLS language assessments and courses. The Erasmus+ OLS is completely online, and therefore does not require the installation of any third party software. Before accessing the language assessment or the language course, the system automatically checks if your computer meets the minimum requirements. This check includes your screen resolution, browser, multimedia software (Adobe Flash or HTML 5) and agreement to the use of cookies.

      When taking the language assessment, you should be equipped with a headset or loudspeakers in order to undertake the listening exercises.

      When taking an online language course, it is recommended that you are equipped with a microphone for the optimal use of the tutoring sessions (no microphone is required for MOOCs).

      Adobe Flash must be installed in order to follow the tutoring sessions. Before accessing the language course, the system automatically checks if Adobe Flash is installed on your computer and you will be notified should your computer not meet this requirement.

      The Erasmus+ OLS is widely compatible with the most frequently used web browsers, plug-ins, operating systems and applications. It has been developed using standard-compliant codes in order to ensure that the Erasmus+ OLS works well in a wide variety of environments and with a variety of devices, ranging from the newest to the oldest and from the most basic to the most sophisticated.

      The Erasmus+ OLS is compatible with the main operating systems and Internet browsers:

      • Operating system: Microsoft® Windows® 2000, XP, Vista or Seven; Mac OS X® 10.1.
      • Internet browser: Internet Explorer® (version 7 and higher), Firefox® (version 3 and higher), Chrome®, Safari®, Android® 4.0 and higher, and iOS® 6 and higher.

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I am a Beneficiary Institution

General Issues

  1. How can I receive my access credentials?

      After your project has been validated by your National Agency, you should have received an automatic invitation email containing access credentials to the Erasmus+ OLS Licence Management System. When your NA validates your project, they enter your data in ErasmusPlusLink, which is then manually integrated into the OLS. It is this last operation that generates an automatic email containing your access credentials and inviting you to connect to your Erasmus+ OLS Licence Management System.

      We suggest you check that the email was not delivered to your institution/organisation’s junk mail folder (spam).

      In the event that you cannot find this email, you should simply click on the “Forgot your password” link in order to obtain a new password. In addition, you can contact your National Agency to verify that your project has indeed been validated.

      Finally, if you still have not received the email, you should check with your IT department that the email addresses support@erasmusplusols.eu and no-reply@erasmusplusols.eu are included in the whitelist of trustworthy addresses, in order to ensure that messages arrive properly and are not sent to your junk mail.


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  2. How can I change my contact email address?

      Your project contact’s email address is indicated by your National Agency in EramusPlusLink. Changes to this email address must be indicated in ErasmusPlusLink by National Agencies, from which data is then manually transferred to the OLS.

      We therefore kindly ask you to contact your National Agency with this request.

      If you wish to provide access to other users in your institution/organisation, you have the possibility of creating as many aliases as you would like, after the main address has been modified. You are able to do this by using the "create alias" function in your institution/organisation's profile page of the Erasmus+ OLS Licence Management System.


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  3. I am a new BEN user and as such I need an access. What should I do?

      1) You can create an alias for yourself by using the "create alias" function in your institution/organisation's profile page of the Erasmus+ OLS Licence Management System. It automatically gives you an access with the email address you wish to enter into the system. This function can be found by clicking on the contact email address at the top of your screen, on the right, when connected to the OLS.

      2) If you would like to delete your current account from the system and replace it with a new email address, you need to request your National Agency to enter these modifications in ErasmusPlusLink from which the data is manually transferred to the OLS.

      3) You can contact your National Agency to verify that your project has indeed been validated as validation triggers your notification email containing your Erasmus+ OLS access credentials.


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  4. I haven’t received my licences/I need additional licences. What should I do?

      The number of OLS assessment and course licences for each project of each Call are assigned to beneficiary institutions/organisations by National Agencies.

      If your licences do not appear in the OLS system for your current project, please contact your National Agency to verify whether they have entered the necessary data into ErasmusPlusLink. If they have, please note that the data transfer from ErasmusPlusLink into the OLS can take up to 10 days.

      If you need additional OLS licences for your project of a given Call, please contact your National Agency with this request.


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